FREQUENTLY ASKED QUESTIONS
ORDERS & DELIVERY
What shipping options do you have?
Shipping within the United Kingdom is free for orders over £40.
All shipping options are tracked and we’ll email you with your tracking information once your parcel has left our warehouse.
UK 3 days
Europe 3-5 days
Canada/USA 5-7 days
All options and shipping costs are shown at checkout.
Please bear in mind there may be slight delays to shipping services during Bank Holidays and busy periods such as Christmas.
*Due to Covid-19 shipping services have suffered delays which are out of our control. We are doing everything we can on our end to get your order out as quickly as possible. During this time we have extended the returns period to 30 days*
Please note that for international deliveries to Europe and the USA, you may have to pay duties for customs clearance.
Which courier service do you use?
We use a range of companies to ship your packages including Royal Mail, ParcelForce, DPD and DHL.
When will my order be dispatched?
Orders made before 12pm are dispatched the same working day.
Orders made after 12pm are dispatched the next working day.
Orders made on weekends and Bank Holidays are dispatched the next working day.
How do I return my order?
If for some reason you no longer wish to keep your items, please return them in salable condition using the online returns form. The full returns policy can be found here.