TERMS AND CONDITIONS
Please read the terms and conditions outlined below.
We are SIYEN Ltd a company registered in England and Wales under number 09883846 whose registered office is at 18 St. Cross Street, London, England EC1N 8UN. We operate the website www.siyen.co.uk.
These Terms and Conditions will apply to the purchase of the Goods by you (the Customer).
By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods from our site.
We amend these Terms from time to time as set out in clause 4. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.
"We" /"us" /"SIYEN" means Siyen Ltd, the seller of the Goods;
"You" /"your" /"Customer" means the individual who purchases the Goods;
"Contract" means the legally-binding agreement between you and us for the supply of the Goods;
"Goods" means the goods advertised on the Website that we supply to you;
"Dispatch Confirmation" means the date on which we e-mail you to confirm our acceptance of your order and dispatch of the Goods;
"Website" means our website on which the Goods are advertised.
2.0 PERSONAL INFORMATION
3.1 The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
3.2 In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
3.3 All Goods which appear on the Website are subject to availability.
3.4 We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
4.0 TERMS OF SALE
4.1 You can only purchase Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
4.2 The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
4.3 Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.
4.4 No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
4.5 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated. We advise you read these terms before placing your order and accept the Terms and Conditions at checkout. If you refuse to accept these Terms, you will not be able to order any Goods from our site.
5.0 PLACING AN ORDER
5.1 The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
5.2 A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.
5.3 By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
5.4 The price of the Goods and any additional delivery or other charges is as specified on the Website at the date of the Order or such other price as we may agree in writing.
5.5 Prices and charges include VAT at the rate applicable at the time of the Order.
5.6 You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
6.1 We will deliver the Goods, to the delivery location you provide within the period outlined in the shipping options during the checkout process.
6.2 In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
(i) we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
(ii) after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
6.3 If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
6.4 If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
6.5 We provide free delivery to addresses within the UK for Orders over £40. We use multiple postal/courier services, including (and without limitation to) UPS, Parcelforce and Royal Mail.
6.6 We deliver Orders outside of the UK on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties and you may need to pay import duties or other taxes on delivery of your Order. For more information please contact your local customs office.
6.7 Delivery outside of the UK may be managed by any of the following postal/courier services: FedEx, DHL and US Postal Service.
6.8 You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
6.9 If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
6.10 The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
7.0 CANCELLATIONS AND RETURNS
7.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out in clause 7.2. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office or equivalent body (if you live outside the UK).
7.2 Your deadline for cancelling the Contract is 14 days after the day on which you receive the last Item in your Order.
7.3 To cancel a Contract, you just need to let us know by submitting a returns form.
7.4 These Cancellation Rights, however, do not apply for the following goods in the following circumstances:
(i) goods that are made to your specifications or are clearly personalised;
(ii) goods that have a broken hygeine seal and are no longer sanitary for resale;
(iii) goods that have been used/worn and no longer have the tags attached;
(iv) goods that have been altered or damaged in your possession and are no longer in saleable condition;
(v) goods that are sold as digital downloads;
(vi) for goods that form a commercial unit/set, you cannot cancel or return the Order for some of those goods without also cancelling or returning the rest of them.
7.5 Except as set out above, if you cancel this Contract, we will reimburse all payments received from you, including the costs of delivery to the original payment method.
7.6 Once you have submitted a returns form, We will begin processing your return.
A prepaid standard shipping label will be sent to the email address provided within 24 hours. You agree to return the Goods in original packaging upon receipt of the shipping label.
7.7 You will not be eligible for a refund if You return an item after the 14 day period.
In this case You will be provided with a SIYEN gift voucher equivalent to the price You paid for the item(s).
8.0 EVENTS BEYOND OUR CONTROL
8.1 An Event Beyond Our Control means any act or event beyond our reasonable control, including (and without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, adverse weather conditions, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
8.2 If We fail to adhere to any of our obligations under a contract due to reasons beyond our control:
a. We will advise the other party as soon as reasonably practicable; and
b. Our obligations will be suspended so far as is reasonable, and where the Event Beyond Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Neither party will be liable for any failure which it could not reasonably avoid and this will not affect the Customer's rights relating to delivery and right to cancel above.
9.1 We may transfer our obligations of this Contract to a third party organisation, and will remain liable for the acts of any sub-contractors We choose to help perform our duties. This does not affect your rights under these Terms.
9.2 We are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because We believe the Customer is buying the Goods for personal use, not wholly or mainly for its business, trade, craft or profession.
10.0 GOVERNING LAW
10.1 The Contract (including any non-contractual matters) is governed by the law of England and Wales.
10.2 Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
10.3 We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs the Customer should contact us to find a solution. We will aim to respond with an appropriate solution within 48 hours.